Privacy Policy — MD88 Casino Malaysia

Last updated: March 2025

MD88 Casino (“MD88”, “we”, “us”, “our”) is committed to protecting the privacy of everyone who visits our website, uses our mobile app, or plays on our platform. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have.

By registering an account, completing MD88 login, or using any part of the MD88 platform, you agree to the practices described in this policy.

Table of Contents

1. What Personal Data We Collect

When you interact with MD88 — whether through registration, deposits, gameplay, or support — we may collect the following categories of data:

1.1 Account & Identity Data

Full name, date of birth, nationality
Email address and phone number
Username and encrypted password
Government-issued ID (MyKad or passport) for KYC verification

1.2 Financial Data

Bank account or e-wallet details used for deposits and withdrawals
Transaction history, deposit and withdrawal amounts
Cryptocurrency wallet addresses (where applicable)

1.3 Technical & Usage Data

IP address, device type, browser type and version
Operating system and mobile device identifiers
Login timestamps, session duration, pages visited
MD88 APK version (for app users)

1.4 Communication Data

Messages sent to our live chat or support team
Emails and responses from customer service interactions
Survey responses and promotional feedback

2. How We Use Your Data

MD88 uses your personal data strictly for legitimate business and legal purposes. Specifically, we use your data to:

Operate your account — process your MD88 register, manage logins, and provide access to games and betting services
Process payments — handle deposits, withdrawals, and verify transaction integrity
Verify your identity (KYC) — comply with anti-money laundering (AML) regulations and licensing requirements
Personalise your experience — recommend games, deliver relevant MD88 promo codes, and tailor bonus offers
Prevent fraud and protect security — detect suspicious activity, enforce responsible gambling tools, and protect account integrity
Provide customer support — respond to queries, resolve disputes, and improve service quality
Send marketing communications — notify you of new promotions, free credit offers, and platform updates (only with your consent)
Meet legal obligations — retain records required by our gaming licence and applicable law

3. Legal Basis for Processing

MD88 processes your data based on the following legal grounds:

Contract performance — processing is necessary to operate your casino account and deliver our services
Legal obligation — KYC, AML compliance, and record-keeping required under our gaming licence
Legitimate interests — fraud prevention, platform security, and service improvement
Consent — marketing communications and optional cookies (you may withdraw consent at any time)

4. Who We Share Your Data With

MD88 does not sell your personal data. We share data only with trusted parties where necessary:

Payment processors — banks, e-wallet providers, and crypto platforms to handle transactions
KYC/AML verification providers — third-party identity verification services
Game providers — Pragmatic Play, Evolution Gaming, and others who power the games on MD88 (game session data only)
IT and hosting partners — cloud infrastructure and cybersecurity providers under strict data protection agreements
Regulatory authorities — when required by law or in response to a valid legal request

All third parties are contractually required to handle your data securely and in compliance with applicable privacy laws.

5. Cookies & Tracking Technologies

MD88 uses cookies and similar technologies on our website and app to enhance your experience and analyse platform performance.

Types of cookies we use:

Essential cookies — required for MD88 casino login, session management, and security
Analytics cookies — track page visits and game usage to improve our platform (e.g. Google Analytics)
Preference cookies — remember your language, currency, and display settings
Marketing cookies — deliver relevant promotions and measure ad effectiveness (only with consent)

You can manage cookie preferences via the cookie banner on your first visit or in your browser settings. Disabling essential cookies may affect platform functionality.

6. How Long We Keep Your Data

MD88 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Active account data — held for the duration of your account
Transaction records — minimum 5 years (regulatory requirement)
KYC documents — minimum 5 years after account closure
Support communications — 2 years from last contact
Marketing consent records — until consent is withdrawn

When retention periods expire, data is securely deleted or anonymised.

7. Data Security

MD88 implements industry-standard security measures to protect your data:

256-bit SSL encryption on all data transmissions
Two-factor authentication (2FA) available for all accounts
Regular penetration testing and security audits
Restricted internal access — only authorised staff can access player data
Secure data centres with 24/7 monitoring

Despite these measures, no system is 100% immune to breaches. In the event of a data breach that poses risk to your rights, MD88 will notify affected users within 72 hours.

8. Your Rights as a Data Subject

You have the following rights regarding your personal data held by MD88:

Right of access — request a copy of all personal data we hold about you
Right to rectification — correct inaccurate or incomplete data
Right to erasure — request deletion of your data (subject to legal retention obligations)
Right to restrict processing — limit how we use your data in certain circumstances
Right to data portability — receive your data in a structured, machine-readable format
Right to object — opt out of direct marketing or profiling at any time
Right to withdraw consent — for any processing based on your consent, including marketing emails

To exercise any of these rights, contact our Data Protection team at: [email protected]. We will respond within 30 days.

9. Minors & Age Restriction

MD88 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a user under 18 has registered an account, that account will be immediately suspended and all associated data deleted.

If you believe a minor has registered on MD88, please contact us immediately at [email protected].

10. Third-Party Links

The MD88 platform may contain links to third-party websites, affiliate partners, or external game providers. This Privacy Policy applies only to MD88 and does not cover third-party sites. We recommend reviewing the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

MD88 may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When we make material changes, we will:

Post the updated policy on this page with a new ‘Last Updated’ date
Send an email notification to registered users for significant changes
Display a notice on the MD88 platform at login

Continued use of MD88 after policy updates constitutes acceptance of the revised terms.

12. Contact & Data Protection Officer

For any privacy-related questions, data requests, or complaints, contact us:

Email: [email protected]
Live Chat: Available 24/7 on the MD88 website and app
Postal Address: MD88 Casino, [Company Registered Address]

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.